PRIVACY POLICY

Privacy Policy

Last updated: July 15, 2026

This Privacy Policy describes how Kiuu Mall collects, uses, stores, and discloses personal information when you visit, use, or make a purchase from https://kiuumall.com, or otherwise communicate with us.

Kiuu Mall is operated by Odette Giroux, operating as Création OG, a sole proprietorship registered in Québec, Canada.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact information

Name;
Billing address;
Shipping address;
Email address;
Telephone number.

Order and transaction information

Products viewed or purchased;
Order number;
Purchase history;
Payment status;
Shipping information;
Returns and refund history.

Payment information

Payments may be processed by Shopify Payments, PayPal, credit card processors, or other third-party payment providers.

We generally do not directly store complete credit card numbers. Payment providers process payment information according to their own privacy and security practices.

Technical and device information

IP address;
Browser type;
Device type;
Operating system;
Cookie identifiers;
Website activity;
Referring URLs;
Approximate location based on IP address.

Communications

We may collect information contained in emails, customer-service requests, product reviews, surveys, or other communications you send us.

2. How We Use Personal Information

We may use personal information to:

Process and fulfill orders;
Collect and verify payments;
Deliver products;
Send order, payment, and shipping updates;
Provide customer support;
Process returns, exchanges, refunds, and disputes;
Prevent fraud, abuse, unauthorized transactions, and security incidents;
Improve our website, products, advertising, and customer experience;
Maintain internal records;
Comply with legal, tax, accounting, and regulatory obligations;
Send marketing messages where permitted and where consent has been provided;
Protect our rights, customers, business, and service providers.

3. Legal Grounds and Consent

Where applicable, we process personal information:

With your consent;
To perform a contract with you;
To comply with legal obligations;
For legitimate business purposes that do not override your legal rights;
To establish, exercise, or defend legal claims.

You may withdraw consent where consent is the applicable basis for processing, subject to legal or contractual restrictions.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

Operate the website;
Remember cart contents and preferences;
Maintain account and checkout functionality;
Analyze website traffic;
Prevent fraud;
Measure advertising performance;
Personalize content and advertisements.

You may manage cookies through your browser settings and, where available, through the cookie preference tool displayed on our website.

Blocking some cookies may affect website functionality.

5. How We Share Personal Information

We may share personal information with service providers that help us operate our business, including:

Shopify and its affiliated service providers;
Payment processors;
Fulfillment centres and suppliers;
Shipping carriers and logistics providers;
Fraud prevention and security providers;
Website hosting, analytics, and advertising providers;
Customer service and communication providers;
Professional advisers, accountants, insurers, and legal advisers;
Government authorities where disclosure is legally required.

We do not sell personal information for money.

Certain advertising or analytics activities may be considered “sharing,” “targeted advertising,” or a similar concept under some privacy laws. Where legally required, you may have the right to opt out.

6. Shopify

Our store is hosted through Shopify.

Shopify processes personal information to provide storefront, checkout, payment, security, analytics, and other ecommerce services.

Your information may be processed in countries other than your own. Shopify’s handling of personal information is governed by its own privacy documentation and applicable agreements.

7. International Data Transfers

Our service providers may store or process information outside Québec or Canada.

When personal information is transferred to another jurisdiction, it may become subject to the laws and lawful access requirements of that jurisdiction.

We take reasonable steps to use service providers that maintain appropriate privacy and security protections.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill the purposes described in this policy;
Complete transactions;
Maintain business and tax records;
Resolve disputes;
Prevent fraud;
Enforce agreements;
Meet legal and regulatory requirements.

Retention periods may vary depending on the type of information and legal requirements.

9. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online system, email transmission, storage system, or payment process can be guaranteed to be completely secure.

Customers should protect their account credentials and notify us promptly of suspected unauthorized activity.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of certain personal information;
Withdraw consent where applicable;
Object to or restrict certain processing;
Request information about how your information is used or disclosed;
Request data portability where legally available;
Opt out of certain marketing communications;
Submit a privacy complaint.

To exercise a privacy right, contact us at:

prejsnardomenick594@outlook.com

We may need to verify your identity before processing your request.

11. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Even after unsubscribing from marketing messages, you may continue to receive transactional communications relating to orders, payments, shipping, security, or customer service.

12. Children’s Privacy

Our website is not intended for children under the age required to provide valid consent in their jurisdiction.

We do not knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us improperly, contact us so that we can review and delete it where appropriate.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, accuracy, or content of third-party websites. You should review their privacy policies before providing information.

14. Privacy Officer

The person responsible for privacy matters for Kiuu Mall is:

Odette Giroux
Création OG / Kiuu Mall
Email: prejsnardomenick594@outlook.com
Address: 2751 av. Ernest-Hemingway, Montréal, Québec H4R 3E9, Canada

15. Complaints

Please contact us first if you have a privacy concern. We will review and respond within a reasonable period.

You may also have the right to submit a complaint to the privacy authority responsible for your jurisdiction.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, business practices, technology, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

17. Contact Us

For privacy-related questions or requests:

Email: prejsnardomenick594@outlook.com
Website: https://kiuumall.com
Mailing Address: 2751 av. Ernest-Hemingway, Montréal, Québec H4R 3E9, Canada