TERMS OF SERVICE

Terms of Service

Last updated: July 15, 2026

These Terms of Service govern your use of https://kiuumall.com and any purchase made through Kiuu Mall.

Throughout these Terms, “Kiuu Mall,” “we,” “us,” and “our” refer to Odette Giroux, operating as Création OG.

By visiting the website or purchasing from us, you agree to these Terms of Service, our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies displayed on the website.

1. Eligibility

By using this website, you confirm that:

You have reached the age of majority in your jurisdiction; or
You have permission from a parent or legal guardian to use the website;
You have the legal capacity to enter into a binding agreement;
The information you provide is accurate and complete.

You may not use our products or website for unlawful purposes.

2. Online Store Terms

You must not:

Violate applicable laws or regulations;
Infringe intellectual property rights;
Transmit viruses, malicious code, or harmful technology;
Attempt to gain unauthorized access to the website;
Interfere with website security or operation;
Use automated systems to scrape, copy, or misuse website content;
Submit false, fraudulent, abusive, or misleading information;
Place orders for unauthorized resale or fraudulent purposes.

We may suspend or terminate access for violations of these Terms.

3. Product Information

We make reasonable efforts to display product descriptions, specifications, dimensions, materials, and colours accurately.

However:

Colours may appear differently depending on device and screen settings;
Measurements may have reasonable manufacturing variations;
Packaging may change without notice;
Product images may include props not included with the purchase;
Minor differences may occur between product batches.

Customers are responsible for reviewing product descriptions and sizing information before ordering.

4. Prices and Availability

Prices are shown in the currency displayed on the website and may change without notice.

We reserve the right to:

Change prices;
Modify or discontinue products;
Limit quantities;
Correct pricing or description errors;
Cancel orders affected by technical, pricing, inventory, or fraud-related errors.

Promotional prices apply only during the stated promotional period and cannot normally be applied retroactively.

5. Orders

Submitting an order does not guarantee acceptance.

We may refuse, limit, or cancel an order for reasons including:

Product unavailability;
Pricing or listing errors;
Suspected fraud;
Payment authorization failure;
Shipping restrictions;
Incorrect customer information;
Unusually large quantities;
Suspected unauthorized resale.

If we cancel a paid order, we will refund the applicable amount to the original payment method.

6. Billing and Account Information

You agree to provide current, complete, and accurate billing, contact, payment, and shipping information.

You are responsible for updating information necessary to complete your transaction.

We are not responsible for delays or losses caused by incorrect information submitted by the customer.

7. Payments

Payment must be successfully authorized before an order is fulfilled.

Available payment methods are displayed at checkout and may be provided by third-party payment processors.

We do not guarantee that every payment method will be available in every country.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise.

Ownership and risk of loss transfer as determined by applicable law and the relevant carrier arrangements.

Nothing in these Terms removes rights that cannot legally be excluded.

9. Returns and Refunds

Returns, cancellations, exchanges, and refunds are governed by our Refund and Return Policy.

10. Intellectual Property

All website content, including text, logos, graphics, product photographs, videos, page layouts, icons, designs, and branding, is owned by or licensed to Kiuu Mall unless otherwise indicated.

You may not reproduce, publish, distribute, sell, modify, or commercially exploit our content without prior written permission.

The name “Kiuu Mall” and associated branding may not be used in a way that falsely suggests sponsorship, endorsement, or affiliation.

11. Reviews and User Content

If you submit a review, photograph, video, comment, suggestion, or other content, you confirm that:

You own or have permission to submit it;
It does not infringe third-party rights;
It is not unlawful, defamatory, deceptive, threatening, abusive, obscene, or harmful;
It does not contain malware or unauthorized commercial promotions.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and publish the submitted content for operating and promoting our business, subject to applicable privacy law.

We may remove user content that violates these Terms.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, social media platforms, analytics tools, shipping providers, and applications.

Third-party services are governed by their own terms and policies.

We are not responsible for third-party websites, services, content, availability, security, or business practices.

13. Prohibited Uses

You may not use the website:

For unlawful or fraudulent activity;
To solicit others to perform unlawful acts;
To violate intellectual property or privacy rights;
To harass, discriminate against, threaten, or abuse others;
To submit false information;
To distribute spam, phishing messages, malware, or harmful code;
To collect personal information without authorization;
To interfere with security features;
To circumvent purchasing or access restrictions.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free;
Every description or image will be completely free of minor errors;
Products will meet every individual preference;
Third-party services will remain continuously available.

This section does not exclude statutory warranties, guarantees, or consumer rights that cannot legally be waived.

15. Limitation of Liability

To the maximum extent permitted by law, Kiuu Mall and its owner, contractors, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products.

Where liability cannot legally be excluded, liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability for fraud, intentional misconduct, gross fault, personal injury caused by negligence where exclusion is prohibited, or any mandatory consumer right.

16. Indemnification

To the extent permitted by law, you agree to indemnify Kiuu Mall against claims, losses, or reasonable expenses resulting from:

Your unlawful use of the website;
Your breach of these Terms;
Your infringement of another person’s rights;
Fraudulent or abusive conduct.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

The unenforceable provision will be interpreted or limited to the minimum extent necessary to make it valid where legally possible.

18. No Waiver

Failure to enforce any provision does not waive our right to enforce it later.

19. Entire Agreement

These Terms and the policies posted on our website constitute the agreement between you and Kiuu Mall regarding your use of the website and purchases from us.

20. Governing Law

These Terms are governed by the applicable laws of Québec and the federal laws of Canada that apply in Québec, without limiting mandatory consumer protections available under the law of the customer’s place of residence.

Any dispute will be handled by a court or authority having lawful jurisdiction.

21. Changes to These Terms

We may update these Terms from time to time.

Changes take effect when published on the website unless a later date is stated. Changes will not retroactively remove rights already acquired under applicable law.

22. Contact Information

Questions regarding these Terms should be sent to:

Kiuu Mall / Création OG
Owner: Odette Giroux
Email: prejsnardomenick594@outlook.com
Address: 2751 av. Ernest-Hemingway, Montréal, Québec H4R 3E9, Canada
Website: https://kiuumall.com